Project that aims to develop an artificial intelligence system that answers frequently asked questions about procedures and services of the Basque Administration
(2021 - 2021)
The objective of this work is to develop a system that seeks answers to questions posed by citizens when accessing a procedure or service available in euskadi.eus. This system will use the information available on the portal itself to find the most appropriate answer to these questions. In particular, it will analyse if there are questions similar to those posed by the citizen on different web pages of FAQs that are throughout the portal, and will show to the citizen the questions that are more similar and their answers.
Organization: Eusko Jaurlaritzaren Informatika Elkartea
Main researcher: Eneko Agirre
Participants: Eneko Agirre, Arantxa Otegi
Eneko Agirre, Arantxa Otegi